Low Cost Interlock Service Available Job Openings Listing of all available openings at Low Cost Interlock http://lowcostjobs.com/ en-US Fri, 17 Sep 2021 14:19:16 CST Customer Service Specialist http://lowcostjobs.com/jobDesc.asp?JobID=1 Essential Functions The ability to handle incoming calls in a fast-paced office setting. Professional interpersonal and communication skills to understand customers' inquiries or complaints. Deal effectively with people who may be worried, frustrated, or angry. The ability to learn quickly so they can acquire the product knowledge in order to answer customers' questions accurately. A thorough understanding and knowledge of telephone and computer systems to ensure the call center systems operate efficiency. Minimum Qualifications Technical support aptitude Excellent written and verbal communication skills Typing 25+ words per minute Ability to read, write, and communicate both written and verbal instructions Good problem solving and decision-making skills Ability to handle multiple tasks at one time Basic proficiency with Windows Operating Systems High School Diploma or GED Minimum one year of Customer Service experience Candidates must be customer focused, self-confident, and dependable Dependability and commitment to schedule adherence is expected Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may assume a sustained posture in a seated position for prolonged periods of time. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the office work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an 'at will' relationship. Legal Disclaimer: This document is intended for informational purposes only and by no means should replace or substitute other legal documents (governmental or non-governmental) reflecting similar content or advice. If you have legal questions concerning your situation or the information provided, you should consult with an attorney. Mon, 10 Dec 2018 11:39:57 CST Redlands, CA 1 Regional Manager http://lowcostjobs.com/jobDesc.asp?JobID=2 TITLE: Regional Manager REPORTS TO: VP of New Development SUMMARY: Directs, manages, and coordinates service centers, interlock users, marketing efforts, and government relations for Low Cost Interlock within an assigned state or territory. The primary responsibility of the Regional Operations Manager is to lead the business development efforts for a specified geographic area. This role emphasizes aggressively establishing new relationships and increasing total market share by generating additional total number of interlock users. The Regional Operations Manager will be responsible for developing and executing prospecting plans that will lead to successfully establishing new service centers and increased number of interlock installations. The Regional Operations Manager will need to be proficient with Low Cost Interlock's internal mission, policies, and structure to bring resources and efficiency to the assigned territory. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following - other duties may be assigned: Maintain the professionalism, confidentiality, and image as required by the position. Be familiar with all procedures and protocols of servicing interlock devices. Make cold calls to prospective service center locations. Establish new service centers and train staff on all ignition interlock processes. Resolve questions and concerns raised by interlock technicians, court personnel, and other interested parties by phone or in person. Train service technicians, observe daily installs, recalibrations, service functions and opening/closing procedures to ensure prompt, courteous and accurate customer service. Visit Court Personnel and/or Administrative Departments to describe program services, demonstrate the use of the product, and explain the necessity for quality data and program integrity. Present educational training sessions to probation officers, prosecutors, other interested court personnel, and State Agencies. Make presentations to local civic, political, and other organizations of interest. Attend and exhibit at associated conferences. Maintain daily contact with the Vice President of New Development regarding daily tasks, meetings, correspondence with State Agencies, service providers, and interlock users, and all other pertinent information. Assist in selecting, interviewing, contracting, and training service technicians. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skill, and/or ability required. Ability to work in a fast paced, deadline driven, customer-oriented environment. Demonstrate the ability to learn new processes quickly and accurately, and effectively communicate them as needed. Strong interactive, organizational and time management skills. Highly motivated self-starter. EXPERIENCE AND SKILL REQUIREMENTS: Bachelor's degree preferred. Three to five years of experience with territorial management with a focus on customer service, government policy, marketing, and/or demonstrated success in new business development. Knowledge of the fundamentals of the interlock industry and familiarity with industry leaders and competitors. Must be able to read and understand wiring diagrams. Must have thorough knowledge of 12-volt electrical system. Language skills providing the ability to read and interpret documents such as court orders, lease agreements, operating and maintenance instructions, and procedure manuals. Reasoning ability to carry out instructions established in written, oral, or diagram form; the ability to deal with problems involving several variables in standardized situations; the ability to organize and accomplish tasks thoroughly with concern for all aspects; and the ability to perform a variety of tasks, often changing assignments on short notice. Display professional appearance and conduct, maintaining stability under pressure or opposition and professional contact with all levels of personnel within Low Cost Interlock and with clients and judiciary members. Personal computer skills using MS Word, PowerPoint and Excel. Must have a valid driver's license and clean driving record. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform functions of this position. The physical requirements of this job include, but are not limited to: Ability to travel regularly, including road-trips, airline travel, and hotel stays with a minimum of 2 overnight stays per week. Ability to walk to different parts of office buildings and service centers throughout the day. Ability to walk unassisted up and down stairs multiple times throughout the day. Utilization of a phone and keyboard throughout the day. Ability to sit for extended periods of time. Ability to lift items weighing up to 50 pounds. Ability to work in large groups and give presentations, as needed. Ability to multi-task while handling phone calls. Wed, 19 Dec 2018 12:04:05 CST Grapevine, TX 2 Regional Manager http://lowcostjobs.com/jobDesc.asp?JobID=2 TITLE: Regional Manager REPORTS TO: VP of New Development SUMMARY: Directs, manages, and coordinates service centers, interlock users, marketing efforts, and government relations for Low Cost Interlock within an assigned state or territory. The primary responsibility of the Regional Operations Manager is to lead the business development efforts for a specified geographic area. This role emphasizes aggressively establishing new relationships and increasing total market share by generating additional total number of interlock users. The Regional Operations Manager will be responsible for developing and executing prospecting plans that will lead to successfully establishing new service centers and increased number of interlock installations. The Regional Operations Manager will need to be proficient with Low Cost Interlock's internal mission, policies, and structure to bring resources and efficiency to the assigned territory. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following - other duties may be assigned: Maintain the professionalism, confidentiality, and image as required by the position. Be familiar with all procedures and protocols of servicing interlock devices. Make cold calls to prospective service center locations. Establish new service centers and train staff on all ignition interlock processes. Resolve questions and concerns raised by interlock technicians, court personnel, and other interested parties by phone or in person. Train service technicians, observe daily installs, recalibrations, service functions and opening/closing procedures to ensure prompt, courteous and accurate customer service. Visit Court Personnel and/or Administrative Departments to describe program services, demonstrate the use of the product, and explain the necessity for quality data and program integrity. Present educational training sessions to probation officers, prosecutors, other interested court personnel, and State Agencies. Make presentations to local civic, political, and other organizations of interest. Attend and exhibit at associated conferences. Maintain daily contact with the Vice President of New Development regarding daily tasks, meetings, correspondence with State Agencies, service providers, and interlock users, and all other pertinent information. Assist in selecting, interviewing, contracting, and training service technicians. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skill, and/or ability required. Ability to work in a fast paced, deadline driven, customer-oriented environment. Demonstrate the ability to learn new processes quickly and accurately, and effectively communicate them as needed. Strong interactive, organizational and time management skills. Highly motivated self-starter. EXPERIENCE AND SKILL REQUIREMENTS: Bachelor's degree preferred. Three to five years of experience with territorial management with a focus on customer service, government policy, marketing, and/or demonstrated success in new business development. Knowledge of the fundamentals of the interlock industry and familiarity with industry leaders and competitors. Must be able to read and understand wiring diagrams. Must have thorough knowledge of 12-volt electrical system. Language skills providing the ability to read and interpret documents such as court orders, lease agreements, operating and maintenance instructions, and procedure manuals. Reasoning ability to carry out instructions established in written, oral, or diagram form; the ability to deal with problems involving several variables in standardized situations; the ability to organize and accomplish tasks thoroughly with concern for all aspects; and the ability to perform a variety of tasks, often changing assignments on short notice. Display professional appearance and conduct, maintaining stability under pressure or opposition and professional contact with all levels of personnel within Low Cost Interlock and with clients and judiciary members. Personal computer skills using MS Word, PowerPoint and Excel. Must have a valid driver's license and clean driving record. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform functions of this position. The physical requirements of this job include, but are not limited to: Ability to travel regularly, including road-trips, airline travel, and hotel stays with a minimum of 2 overnight stays per week. Ability to walk to different parts of office buildings and service centers throughout the day. Ability to walk unassisted up and down stairs multiple times throughout the day. Utilization of a phone and keyboard throughout the day. Ability to sit for extended periods of time. Ability to lift items weighing up to 50 pounds. Ability to work in large groups and give presentations, as needed. Ability to multi-task while handling phone calls. Wed, 19 Dec 2018 12:04:05 CST Pennsylvania, PA 2 Compliance Specialist http://lowcostjobs.com/jobDesc.asp?JobID=3 Compliance Specialist FLSA - Non-Exempt Reports to - Compliance Supervisor Position Summary The main role of the Compliance Specialist include making outbound calls to courts, attorneys, probation agencies and other monitoring entities to gather reporting information and update client files. Use computer programs such as MS Word, Outlook, Excel, Internet. Essential Functions Solve problems exercising independent judgment based in policies and procedures Prepare and send reports within 24 hours of download to monitoring authorities Work with teammates to accomplish goals and tasks Interact with client and all monitoring authority representatives in a professional manner Respond accurately and timely to requests from all monitoring authorities Research and resolve data and reporting issues Interpret court and administrative orders and documents Use correct reporting forms for various monitoring agencies Prepare and send reports for all LCI products to monitoring authorities using correct grammar Build trust relationships with monitoring authorities Attend trainings and meetings as assigned Perform other duties as directed Experience with usage of on-line court access to research client information Minimum Qualifications Minimum 1-2 years of customer service experience, preferably in a call center environment Basic understanding of fuel cell technology Ability to interpret data logs based on evidence and policies Ability to understand and interpret confidentiality policies Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may assume a sustained posture in a seated position for prolonged periods of time. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the office work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an 'at will' relationship. Legal Disclaimer: This document is intended for informational purposes only and by no means should replace or substitute other legal documents (governmental or non-governmental) reflecting similar content or advice. If you have legal questions concerning your situation or the information provided, you should consult with an attorney. Thu, 10 Jan 2019 17:51:28 CST Redlands, CA 3 Shipping Specialist http://lowcostjobs.com/jobDesc.asp?JobID=4 Department - Inventory/Shipping Reports to - Distribution Supervisor FLSA - Non-Exempt Position Summary Duties include; Order picking, processing, packaging, and shipment. Duties also include reporting back orders, updating shipping files, and basic warehouse maintenance Essential Functions • Receiving incoming products and materials. a) Requires completion of incoming inspection testing, confirmation of certificate of conformance and reconciliation of receiving / purchase documentation. b) Notification and/or delivery of incoming product to end user. c) Each receipt must have documentation (Packing Slip etc.) to support computer system entries. d) Requires completion of daily Receiving entries in computer system. e) Receivers distributed to purchasing office for filing. • Raw material and critical supply inventories. a) Requires maintenance and cleaning of inventory area, inventory organization and racking, inventory cycle counting and reporting, monthly inventory accounting, and reorder quantity vendor releases notification. b) Actual Physical Counts of Raw Material and tag controls required • All outbound shipments. a) Requires preparation of sequentially numbered paper work in QuickBooks/ProMan accounting system, management of packaging materials inventories, packaging of product to be shipped, and arrangement of transportation services. b) UPS/FedEx software is to be used effectively and understood for summary reporting on request. • General housekeeping, maintenance and organization of the dock and inventory areas. a) Requires hands on cleaning and maintenance along with organization and interpersonal skills to coordinate with other department and outside waste disposal vendor. • Documentation distribution. Requires transfer of all original documents to Purchasing Supervisor for distribution: Minimum Qualifications • High School Diploma • At least 1 year in manufacturing environment. • MS Office experience • UPS Software experience • FedEx Software experience Physical Demands and Work Environment The description of the physical demands and the work environment characteristics here represent those that must be met by an employee to successfully perform and those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an 'at will' relationship. Thu, 10 Jan 2019 17:52:37 CST Redlands, CA 4 Sales Agent http://lowcostjobs.com/jobDesc.asp?JobID=6 TITLE: Sales Agent DEPARTMENT: Sales/Call Center REPORTS TO: Department Manager/Supervisor FLSA: Non-exempt Position Summary Sales Agents will answer a high volume of inbound Sales and Customer Service related calls. Will create new accounts and schedule appointments for customers in the U.S. Will respond to customer inquiries by referring them to published materials, secondary sources, or seek assistance from senior staff. Duties and Responsibilities Receive inbound calls Focused on closing sales opportunities Data Input Research and respond to questions. Possess the ability to work in a fast paced environment while providing excellent customer service and maintaining high level of professionalism Respond to client verbal inquiries. Ability to learn quickly; handle pressure, make good decisions, and have a good analytical ability Excellent verbal and written communication skills. Handle questions that focus on all aspects of company products and/or services Analyze customer problems & drive call to resolution Required Qualifications: Skill and Knowledge Qualifications: Excellent phone etiquette Demonstrated proficiency in typing and grammar - 35 wpm Effective listening skills Multi-tasking capabilities High School diploma or equivalent Candidates must be sales oriented, self-confident, and dependable Must be able to pass a criminal background check Minimum 1 year Call Center experience Minimum 1 year Sales background Some Technical background Competencies: Strong sales aptitude Strong Customer Service Skills and aptitude Exemplary Attendance and Punctuality Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Must be effective and efficient working in a team environment Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships Supervisory Responsibilities This job has no supervisory responsibilities. Physical Demands and Work Environment The description of the physical demands and the work environment characteristics here represent those that must be met by an employee to successfully perform and those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 75 pounds and occasionally lift and/or move heavier weight necessary at times. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and explosives. The noise level in the work environment is usually moderate. However, on some instances this job may require work in areas where ear protection is necessary. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an 'at will' relationship. Legal Disclaimer: This document is intended for informational purposes only and by no means should replace or substitute other legal documents (governmental or non-governmental) reflecting similar content or advice. If you have legal questions concerning your situation or the information provided, you should consult with an attorney. Mon, 11 Mar 2019 17:14:36 CST Redlands, CA 6 Technical Specialist http://lowcostjobs.com/jobDesc.asp?JobID=9 LCI Tech Specialist's responsibilities include: POSITION SUMMARY Candidates will answer a high volume of inbound technical assistance calls from current Smart Start clients. Calls range from basic and routine to moderately complex requiring the ability to research various resources while effectively communicating with the customer. The Technical Support Associate will respond to customer inquiries while utilizing on-line materials, or seeking assistance from senior Leadership in providing troubleshooting support. Candidates must have the ability to effectively notate a customer account and resolve customer issues while effectively communicating information. DUTIES AND RESPONSIBILITIES • Provide product support to Smart Start clients • Training client how to test into unit • Notating accounts • Taking 50-100 calls per day • Assisting mechanics who will be servicing our client's vehicle • Any other duties assigned by Smart Start Leadership REQUIRED QUALIFICATIONS • Technical support aptitude • Excellent written and verbal communication skills • Typing 25+ words per minute • Ability to read, write, and communicate both written and verbal instructions • Good problem solving and decision-making skills • Ability to handle multiple tasks at one time • Basic proficiency with Windows Operating Systems • High School Diploma or GED • Minimum 1 year Customer Service experience • Candidates must be customer focused, self-confident, and dependable • Dependability and commitment to schedule adherence is expected MINIMUM QUALIFICAITONS • Requires a High School Diploma/GED and completion of a craft apprenticeship, or an equivalent number of years of education and production maintenance experience • Must be highly motivated and able to work independently PHYSICAL DEMANDS AND WORK ENVIRONMENT The description of the physical demands and the work environment characteristics here represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak or listen. The employee frequently is required to sit for extended periods of time. Special visual abilities required by this job include close vision, color vision, and the ability to adjust focus. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested ty any person authorized to give instructions or assignments. All duties and responsibilities are effectual functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who possess a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Tue, 12 Nov 2019 14:22:55 CST Redlands, CA 9 Field Support Specialist http://lowcostjobs.com/jobDesc.asp?JobID=10 TITLE: Field Support Specialist REPORTS TO: Operations Manager - Midwest Office SUMMARY: The LCI Field Support Specialist is primarily responsible for ensuring all LCI contractors (service centers) within a designated area are operationally proficient regarding LCI systems and processes. QUALIFICATIONS: The requirements listed below are a representative of the knowledge, skill, and/or ability required: Highly motivated self-starter. Excellent communication skills. Strong time management and organization abilities. Proficient with computer operating systems, including Microsoft Office. Ability to work in a fast-paced office environment and consistently meet deadlines. Ability to multi-task while handling a high volume of incoming and outbound calls. Professional interpersonal skills to successfully address contractor inquiries and/or complaints. Effectively deal with contractors who may be worried, frustrated, or angry. Ability to absorb product knowledge and learn new processes quickly and accurately. Automotive electrical knowledge preferred. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical requirements of this job include, but are not limited to: Ability to work 8-hour shifts between the hours of 5:00am through 8:00pm daily. Ability to walk to different parts of the office throughout the day. Ability to walk unassisted up and down stairs multiple times throughout the day. Utilization of a headset and keyboard throughout the day. Ability to sit for extended periods of time. Ability to lift items weighing up to 20 pounds. Ability to work in large groups. Overtime is required occasionally. Regular interruptions and unforeseen circumstances require flexibility and a willingness to modify plans and behavior. Wed, 11 Dec 2019 13:16:57 CST Bloomington, IL 10